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Welcome to urbanduo.com (“Website”). Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Website. URBANDUO LLC Terms and Conditions include all Policies, Terms, and Guidelines included below. Your use of our Website constitutes your agreement to follow these Terms and Conditions and to be bound by them.
URBANDUO LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to use the Website, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
You must be at least 13 years old to use the Website. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Website with permission from your parent or legal guardian. You must be at least 18 years old to purchase products from our website.
Vauni fireplaces are made in Sweden using small-batch manufacturing. Due to the exclusive nature and limited production of Vauni products, lead times average two weeks to eight weeks but in rare circumstances lead times can be up to twelve weeks if a product is back ordered and requires start to finish production. If timelines are important to you, you must contact our sales team prior to purchase to be sure that your time frame is achievable. We always do our best to meet deadlines but cannot make guarantees.
Due to small-batch manufacturing, only some of our products are eligible for return. If eligible you will have five business days from the date of delivery to return your unused item. Returned items are subject to a 10% restocking fee plus the cost of return shipping. Please contact our sales team prior to purchase to see if your order is eligible for return.
Please note that you must call for a return authorization before any returns will be accepted.
To change or cancel your order, contact URBANDUO customer service at firstname.lastname@example.org. Order cancellations may be subject to additional fees. After 24 hours of order placement we cannot accept changes or cancellations, please refer to our return policy as stated above.
Due to the nature of fire, one should always use extreme caution when handling a fireplace and/or burner. Upon purchase, you agree to follow all instructions and guidelines provided to you in the product manual related to your purchase as well as the following safety guidelines as noted below. If instructions for use and safety are not followed exactly, a fire may result causing property damage, personal injury or death.
We welcome your comments about our Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to our Website shall be and remain the exclusive property of URBANDUO LLC Your submission of any such Comments shall constitute an assignment to URBANDUO LLC of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. URBANDUO LLC will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
You are responsible for your use of the Website, and for any use of the Website made using your account. Our goal is to create an awesome, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Website, you may not:
The Website allows you to upload, submit, store, send, or receive content and data (“User Content”). You retain ownership of any intellectual property rights that you hold in that User Content.
When you upload, submit, send, or receive User Content to or through the Web Site, you give us permission to reproduce and use your User Content as follows: you grant to us and those we work with a license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes we make so that User Content works better with the Web Site), publicly perform, publicly display, and distribute your User Content. This license is for the purpose of operating and improving the Web Site, to develop new products and services, and for other URBANDUO LLC marketing purposes, including without limitation in, email and other customer communications, store materials and other marketing. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote URBANDUO LLC This license is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights under this license anywhere in the world. Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Web Site.
You promise that:
We may refuse to accept or transmit User Content for any reason. We may remove User Content from the Website for any reason.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you believe that your work has been copied in a way that constitutes copyright infringement, please email the following information:
If you believe the content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use such content, you may submit a counter-notice to the email listed above containing the following information:
After we receive your counter-notification, we will forward it to the party who submitted the original claim of copyright infringement. Please note that when we forward the counter-notification, it includes your personal information. By submitting a counter-notification, you consent to have your information revealed in this way. We will not forward the counter-notification to any party other than the original claimant.
After we send out the counter-notification, the claimant must then notify us within 10 days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the content that was removed or disabled. If we receive such notification we will be unable to restore the material. If we do not receive such notification, we may reinstate the material.
To the extent, our Website contains hyperlinks to outside services and resources, the availability, and content of which URBANDUO LLC does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
The prices displayed on our Website may differ from prices that are available in stores or in mailings. If you are in the U.S. or Canada, Website prices will be displayed in U.S. Dollars. Elsewhere, Website prices will generally be displayed in the local currency.
For sale products, “Suggested Price” or “Regular Price” refers to the most recent selling price. “Sale” refers to the reduced price we are offering to our customers.
Occasionally we will offer special promotions to our customers that we refer to as “special offers”, “special promotion”, “promo code”, or “trade pricing”. This can include a gift with purchase, free shipping, or other promotional activity associated with a product purchase. These offers may be for a limited time only.
From time to time there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. URBANDUO LLC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless URBANDUO LLC and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms and Conditions by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
You and URBANDUO LLC agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and URBANDUO LLC hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and URBANDUO LLC relating to these Terms and Conditions or the Website (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, URBANDUO LLC will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or URBANDUO LLC from seeking action by federal, state, or local government agencies. You and URBANDUO LLC also have the right to bring qualifying claims in small claims court. In addition, you and URBANDUO LLC retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.
Neither you nor URBANDUO LLC may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or URBANDUO LLC’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this Terms and Conditions. This Section of the Terms and Conditions will survive the termination of your relationship with URBANDUO LLC.
Any action relating to the use of the Website, or any transaction with URBANDUO LLC must be brought in the state or federal courts located in the City of Boise, Idaho. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Idaho, without giving effect to any conflict of laws rules or provisions.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the enforceability of any other provisions.
The failure by us to enforce any right or provision of these Terms and Conditions will not prevent us from enforcing such right or provision in the future.
We may assign our rights and obligations under these Terms and Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
You will be contacted by a representative when your shipment is ready to go out for delivery. This is your opportunity to schedule a time that you will be available to receive your shipment. Please allow for a bit of extra time around your scheduled delivery window as occasional unexpected delays may occur. If you miss your delivery you will be billed a re-delivery fee of up to $150.00 so please make sure that you are home to receive your shipment. You may also have the option of picking up your shipment from your local UPS freight facility.
You will be contacted by a representative when your shipment is ready to go out for delivery. This is your opportunity to schedule a time that you will be available to receive your shipment. Please allow for a bit of extra time around your scheduled delivery window as occasional unexpected delays may occur. If you miss your delivery you risk the possibility that you will not be allowed a redelivery as most FedEx freight shipments do not offer a second delivery option and your item will be returned to us. If this occurs you will be expected to pay in full for a new shipment to be facilitated. Please contact both FedEx & URBANDUO immediately if you miss your delivery.
You will be not be contacted by a representative when your shipment is ready to go out for delivery *unless it is in excess of 150 lbs (68 kgs). For this reason, we ask that you track your shipment frequently to ensure that you are available to sign for it. If you need to request a specific day or make changes to your delivery address you may call FedEx customer service at 800.463.3339. Please contact FedEx immediately if you miss your delivery. You will be given one more opportunity for redelivery. If you miss your second delivery you may pick up your package at your local FedEx facility within 5 days of final delivery.
* If your delivery is over 150 lbs (68 kgs) it will be delivered via LTL freight. You will be contacted by a representative when your shipment is ready to go out for delivery. This is your opportunity to schedule a time that you will be available to receive your shipment. Please allow for a bit of extra time around your scheduled delivery window as occasional unexpected delays may occur. If you miss your delivery you risk the possibility that you will not be allowed a redelivery as most freight shipments do not offer a second delivery option. Please contact both FedEx & URBANDUO immediately if you miss your delivery. In most cases, you will have an opportunity to pick up your freight delivery from your local FedEx facility. Please note that you may be expected to pay in full for a new shipment to be facilitated if you fail to receive your delivery as specified above.
Please note that many of our items ship on a pallet or in a crate and will be delivered curbside. We include a lift gate service which means your pallet or crate will be removed from the freight truck and lowered curbside. (Some drivers may be willing to move your shipment to a garage, driveway or porch if you ask nicely and offer a tip. Please note that any extra assistance is never a guarantee and is a favor from the driver and not a service provided by the shipper.)
Please be sure to fully inspect your delivery for damages before signing for it. If damages to the packaging/crate are present then ask the driver to wait so that you can inspect the fireplace unit itself. If there are damages to the actual fireplace that you are not willing to accept then please take a few pictures of damages to both the packaging and the fireplace as well as driver related paperwork. At that time you should refuse the delivery and immediately call URBANDUO at (208) 917-2132 so that we can proceed with a claim and a replacement unit. The more information and photos that we have, the easier it is to facilitate the claim. Very rarely do we have carrier issues but we like to make sure that you are informed of the process just in case.
We advise having at least one person to help you move the pallet or crate. Sometimes it is best to remove the items from the crate or pallet one by one to make the process of transporting your products into the designated area of your home as easy as possible.
The pallet/crate can be disassembled or many customers will choose to leave it assembled and post a photo on Craigslist’s free section. There is a large population of DIY-ers chomping at the bit for these babies!
If there is a delay, we will notify you by email or phone. Freight items ordered together will sometimes arrive in the same crate/pallet.
SHIPPING TO THE 48 CONTIGUOUS STATES
URBANDUO shipments are delivered via UPS, UPS Freight, FedEx or FedEx freight.
ALASKA, HAWAII, THE U.S. TERRITORIES & CANADA
Yes, we do offer shipping outside of the 48 contiguous states. Please note that additional shipping surcharges will apply.
Expedited shipping may be available on in-stock items for an additional shipping fee. Please contact email@example.com prior to completing any orders requiring quick ship to check on availability of expedited shipping and to receive a shipping quote.
SHIPPING TO A DIFFERENT ADDRESS
To ship an item to an address other than your billing address, check the “Ship To Different Address” checkbox in the checkout page and update the recipient information.
SHIPPING TO A P.O. BOX
We can ship some small package items to a P.O. Box. Please email your P.O. Box information to firstname.lastname@example.org prior to placing your order.
Sorry, outside of Canada we do not offer international shipping at this time.
LOCAL PICK UP
Local pick up from McCall, Idaho may be available upon request. Please contact email@example.com prior to placing your order to see if local pick up is an option.
We do not currently offer local delivery.
PROCESSING, SHIPPING & DELIVERY TIMING
Please check with an URBANDUO team member to inquire about out of stock production schedules and processing/transit times as most products have unique timelines. Lead times can vary from two weeks to twelve weeks so it’s always best to inquire with a team member prior to placing an order with a strict deadline. Please email processing, shipping, and delivery timing questions to firstname.lastname@example.org as we are always happy to help!
As a part of our commitment to your privacy, URBANDUO LLC supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests if they choose not to receive mail, telephone, or other solicitations from URBANDUO LLC.
There may be times (such as when you purchase or order a product, subscribe to a service, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers, and content on our websites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other devices you use to access our websites or our mobile applications, including location data, which we may also combine with other information.
We use your contact information for analytical and marketing purposes, such as:
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online and in our store. We may also combine that information with publicly available information and information we receive from others, including providers of third-party cookie and other third-party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services.
We allow third-party companies to serve ads and/or collect certain information when you visit our websites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize “Do Not Track” signals, but several of these third-party companies who utilize these cookies or beacons on our websites enable you to opt out of this behavioral advertising. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information.
We may share contact information and other data with businesses controlling, controlled by, or under common control with URBANDUO LLC.
In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to URBANDUO LLC or to others. We may also disclose your contact information when we believe the law or legal process requires it.
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by sending us an email. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process direct postal mail request.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
URBANDUO LLC takes special care to protect the safety and privacy of children. Our website is a general audience site. We do not permit anyone under the age of 13 to register with us.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.
California users under the age of 18 may request the removal of their content or information publicly posted on websites or mobile applications by sending us an email. Please note that most of the user content that appears on our Site or Services is stored and controlled by third-party providers; thus, complete and comprehensive removal of the content may not be possible.
Last Updated: February 2018