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RETURNS & CANCELLATIONS
RETURN POLICY:

Due to small-batch manufacturing, only some of our products are eligible for return. If eligible you will have five business days from the date of delivery to return your unused item. Returned items are subject to a 10% restocking fee plus the cost of return shipping. Please contact our sales team prior to purchase to see if your order is eligible for return.

Please note that you must call for a return authorization before any returns will be accepted.

ORDER CANCELLATIONS:

To change or cancel your order, contact URBANDUO customer service at highfive@urbanduo.com. Order cancellations may be subject to additional fees. After 24 hours of order placement we cannot accept changes or cancellations, please refer to our return policy as stated above.

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