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(208) 917-2132
highfive@urbanduo.com

We are committed to providing our customers with a positive and enjoyable experience. Our team is available to help you with any and all questions throughout the ordering process. We appreciate your interest in Vauni and we thank you for shopping with us!

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HEAR WHAT OUR PAST CUSTOMERS ARE SAYING…

"When I discovered the Vauni fireplace on Pinterest, I felt that we had one wall in our new Brooklyn apartment that was begging for it. I subsequently learned that there was the only retailer in the US who carried the model I was looking for, UrbanDuo. Every interaction I had with Marley & Jaclyn has been so pleasant and helpful. Not too long after I first contacted them, our beautifully designed Vauni arrived at our front door. It now hangs proudly as a statement piece in our living room… the purity of its design sets the tone for our style. All of our guests are fascinated both by its aesthetics and functionality. Lighting the fireplace and sharing this story with those who pass through our home brings me joy. I am definitely an UrbanDuo and Vauni ambassador."

Christopher, New York

"It took us a while to find an ethanol fireplace that had an original design, different from the cookie cutter designs we could find on the internet. The problem was that Vauni does not have a distributor in Canada and so we had to purchase our unit from Urbanduo. This turned out to be advantageous, as they took care of the order from Sweden and the direct shipment to Canada but more importantly when the unit arrived damaged, they took charge and quickly got replacement parts to us at no cost. Both Marley and Abe were proactive and kept us informed. It was a pleasure to deal with Urbanduo and we would gladly do so again."

Yves, Montreal

"My Vauni fireplace is quite the conversation piece. In fact, until I light it up, most people think it’s some interesting decoration. “Oooohs and Ahhhhs" ensue once the fire gets going. Abe and team from UrbanDuo made the entire process as seamless as possible. As the shipment was making its way to me, I was getting regular updates from them on customs clearance and estimated arrival dates. When a snafu arose from the carrier, and the item went missing in San Francisco International Airport’s cargo wasteland, they tracked it down for me within hours. Top notch service!"

Aaron, San Francisco

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